Return Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.
To initiate a return, please contact our Customer Support Team and provide:
Order Number
Reason for Return
Relevant photos (if applicable)
All return requests are subject to review and approval.
Return Requirements
To be eligible for a return, items must:
Be unused, unworn, and unwashed
Be in their original condition
Include all original tags, packaging, and accessories
Be free from damage caused by misuse or improper handling
Items showing signs of wear, washing, alteration, damage, or missing original packaging may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrectly shipped item.
Original shipping charges (if any) are non-refundable.
Non-Returnable Items
The following items are not eligible for return:
Personalized or customized products
Items purchased through third-party retailers
Products damaged due to customer misuse or improper care
Clearance, final-sale, or other non-returnable items clearly marked at the time of purchase
We reserve the right to refuse any return that does not meet the requirements outlined in this policy.
Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged during transit, or different from the item ordered, please contact us within 7 days of delivery.
Please provide:
Order Number
Proof of Purchase
Photos or videos showing the issue
Delivery Address
Contact Phone Number
After verification, we will provide an appropriate solution, including a replacement, exchange, store credit, or refund, depending on the circumstances.
Refund Policy
Once your returned item has been received and inspected, we will notify you of the outcome via email.
Approved refunds will be issued to the original payment method used for the purchase.
Refund Processing Time
Return inspection and processing: up to 14 business days
Bank or card issuer processing: typically 5–14 business days
Actual refund posting times may vary depending on your financial institution.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible after placing the order.
Orders that have not yet entered processing or fulfillment may be modified or canceled.
Once an order has been packed, processed, or shipped, cancellation requests may no longer be accepted.
If a cancellation is approved after payment processing has occurred, any applicable transaction or processing fees may be deducted from the refund amount where permitted by applicable laws and regulations.
Return Address
Please contact our Customer Support Team before returning any item to obtain the correct return address.
Returns sent without prior authorization may be delayed or refused.
Customer Support Email:
service@glowerna.com